Legal & Law Enforcement Policy

Website: plizagems.com
Business Address: KH NO.12/9, EXTN Village, Near Sultanpuri C Block Sub Post Office, New Delhi, North West Delhi, Delhi, India
Phone: 06307514488
Email: plizagems@gmail.com

1. Introduction

This Legal & Law Enforcement Policy explains how PlizaGems handles legal requests, compliance inquiries, law enforcement cooperation, and obligations under applicable Indian and international laws. By using our services, you acknowledge and accept the practices described in this policy.

2. Compliance With Applicable Laws

PlizaGems operates in accordance with all relevant and applicable laws including but not limited to:

• Indian Consumer Protection Act
  
  
• Information Technology Act, 2000
  
  
• Data Protection Rules of India
  
  
• E-Commerce Guidelines (India, 2020)
  
  
• Any additional international laws applicable to global orders
  
  

We commit to maintaining transparency, integrity, and ethical standards in all legal matters.

3. Cooperation With Law Enforcement Authorities

PlizaGems fully cooperates with:

• Local police authorities
  
  
• Cybercrime departments
  
  
• National and international law enforcement agencies
  
  

When we may share information:

We may share customer information ONLY when:

1. A valid court order or legal warrant is issued
   
   
2. A lawful request is made by a recognized law enforcement agency
   
   
3. It is necessary to:
   
   
   • Prevent fraud
     
     
   • Protect human safety
     
     
   • Investigate illegal activity
     
     
   • Comply with a legal obligation
     
     

We never share customer data without proper legal requirements.

4. Protection Against Fraudulent Activities

PlizaGems actively monitors suspicious activities including:

• Fraudulent orders
  
  
• Unauthorized payments
  
  
• Account misuse
  
  
• Identity theft attempts
  
  

If fraud is suspected, we may:

• Block or cancel orders
  
  
• Disable suspicious accounts
  
  
• Report activities to law enforcement
  
  
• Preserve evidence for investigation
  
  

5. Data Disclosure & Privacy Protection

We do not disclose customer information unless legally required.

Data we may share during legal investigation:

• Customer name and contact details
  
  
• Order and payment information
  
  
• Communication logs
  
  
• Website usage logs
  
  

Data we do NOT share:

• Passwords
  
  
• Sensitive personal information (unless required by law)
  
  
• Unnecessary or irrelevant data
  
  

6. Requests From Legal Authorities

Valid Requests Must Contain:

• Official seal or letterhead
  
  
• Identification of agency
  
  
• Description of information required
  
  
• Purpose of the investigation
  
  
• Applicable legal justification
  
  

Requests without proper documentation will not be accepted.

7. Customer Notification Policy

If law enforcement requests your data:

• We may inform you unless legally prohibited by a confidentiality order.
  
  

In cases of ongoing government investigations, we may be legally restricted from notifying the customer.

8. International Law Enforcement Requests

For customers outside India, we comply with:

• International legal treaties
  
  
• Intergovernmental cooperation obligations
  
  
• Valid cross-border investigation requests
  
  

However, we will still ensure:

• Only minimal required data is shared
  
  
• Proper legal verification is completed
  
  

9. Data Retention for Legal Purposes

In case of suspected illegal activity or ongoing investigation:

• Relevant data may be preserved for up to 7 years, as legally permitted.
  
  
• Data will not be deleted until legally allowed.
  
  

10. Rights of Customers

Customers have the right to:

• Request information about how their data was used legally
  
  
• Request clarification about any legal process involving their order
  
  
• Seek correction of legal records if misinformation was provided
  
  

These rights may not apply if restricted by government order.

11. Protection of Business and Intellectual Property

PlizaGems retains the right to take legal action against:

• Copyright or trademark infringement
  
  
• Website misuse
  
  
• Illegal duplication of products or content
  
  
• Harmful actions against our business or customers
  
  

12. Changes to This Policy

PlizaGems reserves the right to update this Legal & Law Enforcement Policy at any time. Updates will be posted on this page.

13. Contact Information for Legal Matters

For legal inquiries, compliance requests, or law enforcement communication, contact:

Legal Department – PlizaGems
KH NO.12/9, EXTN Village, Near Sultanpuri C Block Sub Post Office,
New Delhi, North West Delhi, Delhi, India
Phone: 06307514488
Email: plizagems@gmail.com
Website: plizagems.com