Order Cancellation Policy
Website: plizagems.com
Business Location: KH NO.12/9, EXTN Village, Near Sultanpuri C Block Sub Post Office, New Delhi, North West Delhi, Delhi, India
Contact: 06307514488
Email: plizagems@gmail.com
1. Introduction
This Order Cancellation Policy outlines the terms under which customers may cancel an order placed on plizagems.com. By placing an order on our website, you agree to the terms mentioned below.
2. Order Cancellation by Customer (Before Shipment)
Customers may request cancellation before the order has been shipped.
To cancel your order before shipment:
- Contact us immediately at 06307514488 or email plizagems@gmail.com.
- Provide your Order ID, Name, and Reason for Cancellation.
Approval of Cancellation:
Your order will be cancelled only if:
- It has NOT been shipped.
- The product is available for cancellation (some items are non-cancellable).
Refund for Pre-Shipment Cancellation:
If approved:
- 100% refund will be processed.
- Refund will be credited to the original payment method within 5–7 business days.
3. Order Cancellation After Shipment
Once the order has been shipped, it cannot be cancelled.
However, you may still be eligible for Return/Refund under our Return Policy after receiving the product.
Refusing Delivery:
If you refuse delivery:
- Shipping charges + reverse shipping charges will be deducted from your refund.
4. Non-Cancellable Orders
Some products cannot be cancelled under any circumstances:
- Customized or made-to-order items
- Products purchased during special sales or promotions
- Items marked as “Final Sale” or “Non-Returnable”
5. Order Cancellation by PlizaGems
We reserve the right to cancel an order under the following conditions:
- Item is out of stock
- Payment not received or failed
- Incorrect billing/shipping information
- Fraudulent or suspicious order
In such cases:
- Customer will be notified immediately
- Full refund will be issued without deductions
6. Refund Timeline for Cancelled Orders
Refunds for cancelled orders (if applicable) follow this timeline:
- Processing Time: 1–2 business days
- Bank Processing Time: 3–7 business days
Total estimated refund time: 4–9 business days
7. How to Request Order Cancellation
Contact Options:
Phone: 06307514488
Email: plizagems@gmail.com
Website: plizagems.com (Contact Form)
Provide the following details:
- Full Name
- Order Number
- Phone Number
- Reason for Cancellation
8. Policy Updates
PlizaGems reserves the right to revise or update the Order Cancellation Policy at any time. Updates will be posted on this page.
9. Contact Information
If you have questions regarding this policy:
PlizaGems
KH NO.12/9, EXTN Village, Near Sultanpuri C Block Sub Post Office, New Delhi, North West Delhi, Delhi, India
Phone: 06307514488
Email: plizagems@gmail.com
Website: plizagems.com