Returns Policy
Last Updated:
Thank you for shopping with Pliza Gems (plizagems.com). This Shipping Policy explains how we process, handle, and deliver your orders.
1. Introduction
At Pliza Gems, we aim to deliver your products safely and on time. By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.
2. Shipping Coverage
We ship products across India. International shipping may be added in the future.
3. Order Processing Time
- Orders are processed within 1–3 business days after successful payment.
- Orders placed on weekends or holidays will be processed on the next working day.
- Custom or made-to-order products may require additional processing time.
4. Shipping Methods & Delivery Time
Delivery time depends on your location and the courier service.
Estimated Delivery Time:
- Metro Cities: 3–7 business days
- Non-Metro Cities: 5–10 business days
- Remote Areas: 7–14 business days
Please note: Delivery times are estimates and may vary due to courier delays, bad weather, holidays, or unforeseen situations.
5. Shipping Charges
- Shipping charges may vary depending on your order value, location, or ongoing promotions.
- Exact shipping charges will be displayed at checkout before payment.
6. Order Tracking
Once your order is shipped:
- You will receive a tracking ID via email or SMS.
- You can track your parcel on the courier partner’s website.
If you face issues with tracking, contact us at plizagems@gmail.com.
7. Packaging & Safety
We ensure:
- Secure and tamper-proof packaging
- Proper protection for gemstones and jewellery products
- Safe handling by trusted courier partners
If your package arrives damaged, please record a video while unboxing and contact us immediately.
8. Incorrect Address / Failed Delivery
Pliza Gems is not responsible for delayed or failed deliveries caused due to:
- Incorrect or incomplete address
- No one available at the address during delivery
- Customer not answering calls from delivery personnel
In such cases:
- The courier may attempt delivery again OR
- The parcel may be returned to us
Re-shipping charges may apply for returned orders.
9. Lost or Stolen Packages
If a package is lost in transit:
- We will coordinate with the courier partner to locate it
- This process may take 7–15 business days
- If confirmed lost, we may issue a replacement or refund
Stolen packages after delivery confirmation are not covered.
10. Delays Due to Uncontrollable Factors
We are not responsible for shipping delays caused by:
- Natural disasters
- Strikes
- Transportation issues
- Political unrest
- Courier service disruptions
We always try our best to support customers in such situations.
11. Contact Information
If you have questions about your shipment, please contact us:
Email: plizagems@gmail.com
Phone: 06307514488
Address: KH NO.12/9, EXTN Village, Near Sultanpuri C Block Sub Post Office, New Delhi, North West Delhi, Delhi, India
Website: plizagems.com
Thank you for choosing Pliza Gems. We appreciate your trust and support!